Refund policy

At HappyKart, every order is checked before dispatch and packed with care. We want you to have a smooth experience from the moment you place your order to the moment it reaches your doorstep.

If something isn't right with your order, please contact us and we'll review the issue and help with the appropriate resolution.

1. 7-Day Return Window

We offer a 7-day return window for eligible products.

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product must not show signs of use, damage, alteration or mishandling.
  • All original packaging, accessories, tags and components must be included.
  • You must provide your order number or proof of purchase.
  • The product must be returned in suitable packaging so it is not damaged during return transit.

Returns are subject to inspection and approval by our team.

Please do not send a product back without contacting us first. Unauthorised returns may not be accepted.

2. Damaged, Defective or Incorrect Products

Please inspect your package carefully when it arrives.

If you receive:

  • A product damaged during transit
  • A defective product
  • A wrong product
  • A missing component or accessory

please contact us as soon as possible after delivery.

We will review the issue and, depending on the situation, may offer a replacement, repair or refund.

Our first preference is always to resolve genuine product issues as quickly as possible.

3. Please Record Your Unboxing

Your unboxing video protects both you and us.

Because our products can be fragile and are handled by multiple parties during shipping, we strongly recommend recording a single, continuous video while opening your package.

Ideally, the video should show:

  1. The unopened outer package
  2. The shipping label
  3. All sides of the package
  4. The opening of the package
  5. The product and its packaging as it is removed

This gives us clear evidence of the condition in which the order arrived and allows us to raise a claim with the courier when necessary.

Why do we ask for this?

Unfortunately, once a product has been removed from its packaging, it can be difficult to determine whether damage occurred during transit, after delivery, or during handling.

An unboxing video allows us to investigate your claim fairly and helps us process genuine transit-damage cases much faster.

For transit-damage, missing-item or packaging-related claims, an unboxing video may be required as supporting evidence.

We may also request photographs, videos, packaging images, serial/batch information or other information reasonably required to investigate a claim.

4. Claims Are Reviewed Fairly

We understand that mistakes and unexpected issues can happen.

At the same time, we also need to protect our customers and our business from fraudulent or unsupported claims.

Every order is quality-checked before dispatch, and we maintain internal records of orders and packaging wherever applicable.

For this reason, we may investigate a claim before approving a replacement or refund.

A claim may be declined where our review indicates that the issue resulted from:

  • Normal wear and tear
  • Accidental damage after delivery
  • Improper installation or use
  • Misuse, modification or alteration of the product
  • Damage caused after opening or using the product
  • Failure to follow product instructions
  • Missing packaging or components that prevent reasonable verification
  • Damage that occurred during a customer-arranged return
  • Claims that cannot reasonably be supported by the information provided

This does not affect any rights you may have under applicable consumer law.

5. Transit Damage

We take additional care when shipping fragile products.

If your order arrives damaged, please do not discard the product, packaging or shipping box.

Send us:

  • Your order number
  • Unboxing video, if available
  • Photos/videos of the damage
  • Photos of the outer shipping package
  • Photos of the internal packaging

Our team will review the information and coordinate the appropriate resolution.

For eligible transit-damage claims, we may provide a replacement or refund, depending on the product and circumstances.

Important

Please do not attempt to repair, modify or dispose of a damaged product before contacting us.

Doing so can make it difficult for us to determine the cause of damage and process a courier claim.

6. Change of Mind Returns

If you simply change your mind after receiving the product, an eligible return may be accepted within the 7-day return window, provided the product is unused, undamaged and returned with its original packaging and accessories.

Return shipping arrangements and applicable charges may vary depending on the product and reason for return.

Products that are made specifically for an order, personalised, specially prepared or otherwise marked as non-returnable at the time of purchase may not be eligible for change-of-mind returns.

7. Products That Cannot Be Returned

The following may not be eligible for return:

  • Customised or personalised products
  • Specially made or made-to-order products
  • Products clearly marked Non-Returnable on the product page
  • Used or installed products
  • Products returned without original components or packaging
  • Products damaged after delivery due to misuse or mishandling
  • Gift cards

Any product-specific return restrictions will be displayed on the relevant product page before purchase.

8. Sale & Clearance Products

Products sold under specific final-sale, clearance or non-returnable offers may not be eligible for change-of-mind returns.

However, this does not affect applicable rights relating to products that are defective, damaged, incorrect or otherwise not as described.

9. Exchanges & Replacements

If you receive a defective, damaged or incorrect product, we may offer a replacement where appropriate.

Replacement availability depends on stock.

If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.

For a standard change-of-mind return, we may require the original product to be returned and inspected before an exchange is processed.

10. Return Process

To request a return, contact us at:

Email: happykart.in@gmail.com
WhatsApp: +91 63929 699204

Please include:

Order Number + Reason for Return + Photos/Videos where relevant

Our team will review your request and provide the next steps.

Please do not ship anything to us before your return request has been approved.

Approved returns should be sent to:

HappyKart
Opposite Agrasen Bhawan,
Keruganj, Shahjahanpur
Uttar Pradesh - 242001

Return instructions will be provided after your request is approved.

11. Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to the original payment method, wherever possible.

The time taken for the amount to appear in your account may depend on your bank, payment provider or card issuer.

Refunds are generally processed within 10 business days after approval.

Please note

A refund is not considered approved merely because a return request has been submitted.

The product must first meet the applicable return conditions and, where required, pass our inspection.

12. Shipping Charges on Returns

Where a return is due to a verified defect, wrong product or eligible transit-related issue, HappyKart will determine the appropriate resolution based on the circumstances.

For change-of-mind returns, applicable return shipping or other charges may be deducted from the refundable amount where permitted and communicated to the customer.

13. Contact Us

We're a small team and we genuinely want to resolve genuine problems fairly.

If something went wrong with your order, please reach out before assuming the worst.

WhatsApp: +91 63926 99204
Email: happykart.in@gmail.com

We'll review the situation and do our best to find a fair resolution.